Return Policy
At Supertarsier, each item is carefully handcrafted with love and attention to detail. However, we understand that things don’t always go perfectly. If you're not completely satisfied with your purchase, we're here to help.
Return & Exchange Eligibility
You may request a return or exchange within 7 business days from the date your order is delivered.
To begin the process, please email us at Support@Supertarsier.com with the following information:
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Your order number
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The name(s) of the item(s) you wish to return or exchange
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The reason for your return/exchange
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Clear photos of the item(s)
We will review your request within 24 hours and provide detailed instructions for the next steps.
❗ Please do not ship any items to the waybill or return address without authorization.
Unapproved returns will be refused and sent back to the sender.
Returns
Once we receive and inspect your returned item(s), and confirm that they meet our return conditions, we will issue a refund through your original payment method, as outlined below:
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Online payments: Refunds will be returned to the original payment account.
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Cash on Delivery (COD) orders: Refunds will be processed via GCash or Maya. Please provide accurate account details when submitting your return request.
Refund Processing Time
Refunds are processed within 5–7 business days after the returned item(s) have been received and inspected.
Processing times may vary depending on your payment provider.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
If the return is due to our error or a faulty product, we will cover the return shipping costs.
Please keep your return tracking information to ensure the item arrives safely.
We are not responsible for lost or undelivered return packages.
Non-Refundable Items
The following items are not eligible for refund or return:
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Used screen replacement parts or tools
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Items damaged due to incorrect installation
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Items marked as “Sale” or “Clearance”
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COD orders that are rejected upon delivery
Faulty or Damaged Items
We work hard to ensure that all items arrive in perfect condition. However, if you receive a product that is faulty or damaged, please notify us by email within 7 business days of delivery.
You may choose to:
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Receive a free replacement
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Get a gift card of equal value if you prefer not to receive a replacement
Faulty items must be reported with supporting photos.
Important Notes
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Please retain your return shipment tracking number for reference.
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We are not responsible for lost return shipments.
Final Sale Items
All items marked Final Sale are not eligible for return or exchange unless the item is confirmed as faulty by our team. These styles are limited and will not be restocked.
Unauthorised returns of Final Sale items will be refused upon delivery and returned to the sender.
Lost or Misdelivered Packages
Supertarsier is not responsible for lost, stolen, or misdelivered items due to:
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Incorrect shipping information provided by the customer
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Local customs or postal service errors
We recommend contacting your local carrier directly if a package is missing.
For any questions or concerns, our support team is always happy to assist — please reach out at Support@Supertarsier.com.